Introduction

At Courtney Holley Naturopathy, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, store, and share your personal data, including health-related information, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Consent & Why It’s Required

When you become a patient of this practice, you consent to the collection and use of your personal information to ensure you receive the best possible care. Only authorised staff will have access to this information. If we need to use your details for any purpose outside of your treatment, we will seek your explicit consent. Without this information, we may be unable to provide you with naturopathic services.

Why We Collect & Use Your Information

We collect, store, and use your personal and health information to:

• Assess and manage your health needs.

• Provide personalised naturopathic care.

• Conduct administrative functions, including bookings, billing, and payments.

• Communicating with you regarding appointments, treatment updates, and follow-ups.

• Improve our services through internal audits and quality control processes.

• Complying with legal and regulatory requirements.

We do not sell or share your personal data. If your information is shared with third-party providers (such as payment processors or suppliers), it will only be done with your consent and in compliance with our privacy standards.

What Information We Collect

When you book an appointment or use our services, we may collect:

• Personal details: Name, date of birth, contact information, address, and occupation.

• Health information: Medical history, current health concerns, lifestyle factors, medications, allergies, family health history, and test results.

• Billing details: Payment information, invoices, and records of transactions.

Anonymity & Pseudonyms

You have the right to remain anonymous or use a pseudonym where practical, unless identification is required by law or necessary for providing safe and effective care.

How We Collect Your Information

We may collect information in the following ways:

• When you complete an online booking or registration form.

• During consultations, where detailed health records are maintained.

• Communication via emails, phone calls, SMS, and social media interactions.

• Through secure online forms when submitting inquiries or health-related data.

• From third-party healthcare providers (only with your consent).

When and Why We Share Your Information

Your personal information is kept confidential and we only disclose personal information when necessary, including:

• Referrals to other healthcare professionals (with your consent).

• Billing and payment processing, where necessary.

• Legal and regulatory compliance (e.g. in response to legal obligations).

• To protect public safety, prevent fraud, or comply with legal proceedings.

• WorkCover or insurance claims (where applicable).

Your information will not be shared with third parties outside of Australia unless required by law or with your explicit consent.

We will never use your information for marketing purposes without your express consent. You may opt out of marketing communications at any time.

Data Security & Storage

Your data is stored in:

• Electronic records secured with encrypted, password-protected systems.

• Paper files kept in a secure, locked environment (if applicable).

We take reasonable steps to ensure your personal information is secure and protected from unauthorised access, misuse, loss, or disclosure. If there is a data breach, we will notify you and take immediate steps in accordance with privacy regulations.

How You Can Access and Update Your Information

You have the right to:

• Request access to your personal and health records.

• Request corrections to any inaccurate or outdated information.

• Withdraw consent for certain uses of your information.

To make a request, please email hello@courtneyholleynaturopathy.com.au with your full name and date of birth. We will respond within 7 business days.

Marketing and Communication

We will only send marketing emails, newsletters, or promotions if you have opted in. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

Changes to This Privacy Policy

We may update this privacy policy as needed to reflect legal or business changes. The latest version will always be available on our website. Please check back periodically for updates.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Email: hello@courtneyholleynaturopathy.com.au

Phone: 0403 955 683

Last Updated: 03/03/2025